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The Gratitude Vietnam Retreat Venue

Privacy policy



In this privacy policy ‘we’, ‘us’, and ‘our’ refers to ‘Gratitude Vietnam Company Limited’.  Our website address is:


This Privacy Policy was last updated on 13th November 2018.

This policy describes what happens to any personal data provided by you or collected from or about you. It applies to all data processing activities of Gratitude Vietnam Retreat Venue (Gratitude Vietnam Company Limited), and by using this website, you expressly agree and accept the terms of this Privacy Policy.

Gratitude Vietnam Retreat Venue reserves the right, at our discretion, to update or revise this privacy policy at any time. Changes to this privacy policy will take effect immediately once published on this website.  Please check this privacy policy regularly for modifications and updates.  If you continue to use this website or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

Personal Data

Personal Data refers to all personally identifiable information collected and recorded about an individual.


Gratitude Vietnam Retreat Venue may collect the following Personal Data:

  1. Personal information: name, gender, nationality, date of birth, and names of your family members, their date of birth, nationality, etc.

  2. Contact information: address, telephone number, email, address, etc.

  3. Payment information: credit card details, billing address, and other payment and billing information.

  4. Loyalty and referral programme: details and partner programme affiliation, marketing and analytical data.

  5. Accommodation information: dates of arrival and departure at/from our hotels, the location of the room, smoking/non-smoking, type of room and bed requests, preferred newspaper, etc.

  6. Feedback: records of your contact with us such as via phone, or if you get in touch with us online using our online services, details such as your mobile phone location data, IP address and MAC address, including history of any communications with us, and analysis of your interaction with us, which helps us to customise offers to you and provide information that we think is of interest or relevance to you.

  7. Technical information: IP address, geographic data, browser and computer system, application version, language settings and pages that have been shown to you, etc.

  8. Professional information: if you are applying for a position at the Gratitude Vietnam Retreat Venue, in addition to the above mentioned information, we may collect your education, training and employment records.

Gratitude Vietnam Retreat Venue does not request any sensitive information such as religious or philosophical beliefs, political opinions, information on health, racial origin or ethnicity, sexual orientation or union membership.

Gratitude Vietnam Retreat Venue also limits the information collected in relation to children under 18 years to their name, nationality, and date of birth, which can only be supplied to us by an adult. We kindly request that parents ensure that children do not send us any Personal Data without parental consent, and if such information was sent, to get in touch with us so we can delete such information.

Collection of Personal Data

Personal Data may be requested or generated by Gratitude Vietnam Retreat Venue in different circumstances, including (but not limited to) the following:

  1. Marketing and communication activities: newsletter subscription, and participation in promotional offers, surveys, competitions, social media and SMS marketing campaigns.

  2. Reservations and purchasing activities: room or package reservations, check-in and check-out, payment, submission of comments, compliments, complaints or requests.

  3. Provided by third parties: information collected through marketing partners, tour operators, online reservations systems, and other third parties, which may include information provided by your travel agent, airline, credit card, and other service providers.

  4. Internet activities: connection to any Gratitude Vietnam Retreat Venue site, online reservations, questionnaires, and social media platforms, etc.

  5. Job or internship applications.

Purpose of Personal Data Collection

Gratitude Vietnam Retreat Venue uses your Personal Data for the following purposes:

  1. Performing our customer service obligations: management of reservations and your stay in our property and catering to your requests.

  2. Improvement of our services: assessment of our service, improving the operations of our business, and development of new products and services.

  3. Personalisation of our services and communications: personalising content and tailoring our digital customer experience and offerings, understanding customers’ requirements to develop targeted marketing programmes, newsletters and promotions.

  4. Recruitment: recruitment of staff or interns for Gratitude Vietnam Retreat Venue.

  5. Compliance purposes: fulfilling our statutory and fiscal compliance obligations.

If you do not provide certain information to us, we will be unable to provide you with our products or services. In cases where providing some personal information is optional, we’ll make this clear.

Retention Period

Gratitude Vietnam Retreat Venue will define retention period of your Personal Data based on the following criteria:

  • Reasonable business needs: for as long as we provide goods and services to you, or managing our relationship with you, managing our operations; and/or

  • Reasonable statutory periods: for as long as someone could bring a claim against us, or for as long as we need to comply with our fiscal and legal obligations; and/or

  • Other retention periods in line with legal and regulatory guidance and requirements.


When visitors leave comments on the site, Gratitude Vietnam Retreat Venue collects the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.  The Gravatar service privacy policy is available here:  After approval of your comment, your profile picture is visible to the public in the context of your comment.  If you leave a comment, the comment and its metadata are retained indefinitely.


If you upload images to the Gratitude Vietnam Retreat Venue website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Personal Data Processing

Gratitude Vietnam Retreat Venue relies on the following legal bases to process your personal data:

  1. Contractual necessity: all stages and activities relevant to managing services rendered to you, including enquiry, application, administration and management of accounts, reservations, requests and complaints.

  2. Our legitimate interests: performance of contracts and support of our business units, affiliates, subsidiaries, tour providers, partners, suppliers, etc.

  3. Compliance with legal obligations: compliance with applicable laws, prevention of fraud or money laundering, or defense against legal claims, including those in the area of labour law, social security and data protection, tax and others as the case may be.

  4. Consent, as permitted by applicable law.

Storage and security

Personal information collected on the Gratitude Vietnam Retreat Venue website is collected and held by ‘Gratitude Vietnam Company Limited’ Retreat Venue.  We will take reasonable efforts to protect personal information that is held by us from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Use and disclosure

Gratitude Vietnam Retreat Venue may use your personal information to:

  • communicate with you;

  • analyse usage of the Gratitude Vietnam Retreat Venue website;

  • provide you with further information, news, and promotional material; and

  • improve the content of the Gratitude Vietnam Retreat Venue website and to customise this website to your preferences.

Gratitude Vietnam Retreat Venue will not sell, rent, or lease your personal information to third parties.  Your personal information will be made available internally for the above purposes and we may also disclose your personal information to third parties, who have agreed to treat your personal information in accordance with this privacy policy, for similar purposes. By providing Gratitude Vietnam Retreat Venue with your personal information, you consent to our using and disclosing your personal information in the manner set out above.

Gratitude Vietnam Retreat Venue will only use or disclose personal information that you have provided to us, or which we have obtained about you for the above-mentioned purposes;

  • if you have authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers, or others; or

  • if we are authorised, required or permitted by law to disclose the information.

Automated collection

When you visit the Gratitude Vietnam Retreat Venue website, we may use automated technology (such as usage monitoring software, cookies, and sessions) to collect and store certain information about your visit.

Where Gratitude Vietnam Retreat Venue sends your data

Visitor comments may be checked through an automated spam detection service.

Embedded content from other websites

Articles on the Gratitude Vietnam Retreat Venue site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Third party websites

The Gratitude Vietnam Retreat Venue website may contain hyperlinks to third party websites. Gratitude Vietnam Retreat Venue is not responsible for the content of such websites, or for the manner in which those websites collect, hold, use, and distribute any personal information you provide.  When visiting a third party website from hyperlinks displayed on this website, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide will be will collected, held, used and distributed.

Security of Personal Data

Minor Group has implemented the necessary technical and organisational measures, in compliance with legal requirements, with the aim of protecting Personal Data, ensuring confidentiality in accordance with the principles laid out in this policy.

Whenever information is requested on credit cards, this communication is made via secure SSL (Secure Sockets Layer) lines when you are using a browser which allows SSL, such as Microsoft Internet Explorer or Google Chrome.

What rights you have over your data

If you have an account on the Gratitude Vietnam Retreat Venue website, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that Gratitude Vietnam Retreat Venue erases any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you no longer wish to receive any marketing communications, remain on a mailing list to which you previously subscribed, or receive any other communication from Gratitude Vietnam Retreat Venue, please follow the unsubscribe link in the relevant communication. Even after you opt out or update your marketing preferences, we may still contact you for transactional or informational purposes. These include, for example, customer service issues, surveys, or any questions regarding a specific reservation.


If you leave a comment on the Gratitude Vietnam Retreat Venue site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to the Gratitude Vietnam Retreat Venue site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

What is a cookie?

A cookie is a small portion of data sent from a website and stored in a user’s web browser while a user is browsing a website. When the user browses the same website in the future the cookie data can be retrieved by the website to notify the website of the user’s previous activity.

To give you the richest experience possible on, we use a number of third party services such as Facebook and Twitter. As a result, when you visit a page with content embedded from one of these sites, you may be presented with cookies from these websites.

Gratitude Vietnam Retreat Venue are not responsible for the use of cookies by third party service providers. When using third party services from this website, we encourage you to review each such website’s privacy statements and cookie policies to understand how personal information and cookies are used and dealt with by those third parties.

How Gratitude Vietnam Retreat Venue uses Cookies and Similar Tracking Technologies

Gratitude Vietnam Retreat Venue uses and allow third parties to use essential and non-essential cookies, online tracking tools, web beacons, and similar technologies (collectively “Cookies”) on our website.

Gratitude Vietnam Retreat Venue employs cookies to improve site performance and to enhance the user experience. Cookies help us to understand the relevance, usefulness, interest, volume, and frequency of visits to our online content, and determine the best way of presenting the information which is truly relevant for our customers. They allow us to understand how you got to our website (internet search, a recommendation from another site, advertisement, etc.) and how you navigate through the website’s pages. Cookies also enable us to see your preferences, such as the language you use. However, they do not collect any type of Personal Data, or any other information which allows a user to be identified individually.

Cookies used by Gratitude Vietnam Retreat Venue can be stored either permanently or temporarily on your computer, mobile phone or tablet. Permanent cookies allow us to identify a new visit by the same user, helping Minor Group understand which new content is relevant to that user. This information is analysed as a whole in order to improve the content and services provided. The website also uses temporary cookies, which only remain active while the user is on the website. These cookies only allow us to understand how a user navigates between pages and identify opportunities for improvement.

All browsers allow users to configure access by cookies or block them. If you wish to block cookies, please consult your browser’s help section. For more information on cookies, please visit (in English, French and Spanish).

If you wish to prevent Google’s collection of data generated by your use of the website (including your IP address) by downloading and installing a browser plug-in available at

Contact Us

Should you have any queries about the Gratitude Vietnam Retreat Venue Privacy Policy, or wish to exercise your rights, please contact us at

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